Why should I use Pilgrims?

We are long-established specialist letting agents with all departments in one office; we have built up a reputation for our friendly and professional service in both lettings and management; we are ARLA members; both directors have worked for Pilgrims since 1986 and hold the ARLA 2000 Competency Certificate; managed properties have their own property manager so that we can offer a truly personalised service.

Which areas does Pilgrims cover?

West Byfleet, Pyrford, Woking, Weybridge, Walton, Cobham, Esher, East & West Horsley, Worplesdon, Pirbright, Addlestone, New Haw, Chertsey, Guildford.

What levels of service does Pilgrims offer?

Tenant Finding Only, Rent Collection or Full Management. Further details are supplied on our website or you can contact us by telephone or e-mail.

How will my property be advertised?

Apart from our own website, we also advertise in other areas on the internet, in the local property papers and various other national and local publications. We have a lot of contact with local and London-based relocation agents as well as large corporates including oil companies, banks, insurance companies, IT and telecommunications firms. Many prospective tenants also come to us by recommendation or previous experience.

Should I let furnished or unfurnished?

The majority of tenants rent unfurnished, but the more flexible you can be, the better. A furnished property does not generally achieve a higher rental level.

How should my property be presented?

We are happy to visit you, without obligation, and will advise you if we feel there are any alterations which may improve the chances of letting your home. As a general rule, your property should be presented in good decorative order (preferably neutral décor), with modern kitchen and bathroom/s. There should be at least one power shower. The property should be professionally cleaned throughout before the tenancy starts and we will arrange this if we are managing your home for you.

Do I really need to pay for an inventory?

Yes! This is an important document and, even if your property is unfurnished, you still need a Schedule of Condition. This is used for the check-in and check-out and without it, you would be unable to claim charges from the tenant’s deposit for any damages.

How will I receive the rent?

As soon as the tenant’s rent has cleared into our bank account, we arrange to pay the net balance to you via our computer link with the BACS system. It should appear in your bank account three working days later.

What happens if my tenant stops paying rent?

We will do our utmost to ensure that the rent is paid but if all else fails, legal action may be needed.

What about tax?

You will be liable to pay tax on the net rental income. Please ask if you would like further information.

Which charges are the tenant’s responsibility?

Utilities (gas, electricity & telephone); council tax; water rates.

What about damage caused by the tenant?

We take a deposit, which is the equivalent of one and a half month’s rent and is generally sufficient to cover any damages assessed by the inventory clerk at checkout.

What is ARLA?

The Association of Residential Letting Agents, recognised by government as the leading professional body in the private rental market. Members are required to comply with strict regulations and the ARLA bonding scheme ensures that clients’ monies are secure.